{"id":1521,"date":"2022-05-13T20:38:57","date_gmt":"2022-05-13T18:38:57","guid":{"rendered":"https:\/\/luaresort.com\/faq\/"},"modified":"2025-02-27T13:36:03","modified_gmt":"2025-02-27T12:36:03","slug":"faq","status":"publish","type":"page","link":"https:\/\/luaresort.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>General Information<\/strong><\/h2>\n\n\n<div\n\t\t\t\n\t\t\tclass=\"so-widget-dynamic-accordion so-widget-dynamic-accordion-default-d75171398898\"\n\t\t\t\n\t\t><!-- Dynamic Accordion -->\n<div class=\"dynamic-accordion\">\n  <div class=\"accordion accordion-flush\" id=\"accordionFlush-6-17\">\n\n        <div class=\"accordion-item\">\n      <h3 class=\"accordion-header\" id=\"flush-heading0\">\n        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse0\" aria-expanded=\"false\" aria-controls=\"flush-collapse0\">\n          The price includes the following:        <\/button>\n      <\/h3>\n      <div id=\"flush-collapse0\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading0\" data-bs-parent=\"#accordionFlush-6-17\">\n        <div class=\"accordion-body\">\n          <p class=\"p1\">Included in room price: accommodation, <em>half<\/em>&#8211;<em>board<\/em>, which includes buffet breakfast and buffet dinner, unlimited use of spa and wellness area, fitness room, bathrobe, slippers and SPA bag in the room, luxury cosmetics, Nespresso coffee machine with self-roasted LUA SpecialtyTM coffee capsule, LUA SustainabiltyTM filtered water, wireless charging station, magazine service, Wi-Fi, VAT.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n        <div class=\"accordion-item\">\n      <h3 class=\"accordion-header\" id=\"flush-heading1\">\n        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse1\" aria-expanded=\"false\" aria-controls=\"flush-collapse1\">\n          Not included in room price        <\/button>\n      <\/h3>\n      <div id=\"flush-collapse1\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading1\" data-bs-parent=\"#accordionFlush-6-17\">\n        <div class=\"accordion-body\">\n          <p class=\"p1\">Tourism Tax: 710 HUF\/person\/night (above the age of 18).<\/p>\n<p>Services available at the hotel<\/p>\n<ul class=\"ul1\">\n<li class=\"li1\">Massages and treatments \u2013 please click <a href=\"https:\/\/luaresort.com\/en\/spa-wellness\/spa-treatments-menu\/\"><span class=\"s1\">here<\/span><\/a><span class=\"Apple-converted-space\"> to view the treatments&#8217; list<\/span><\/li>\n<\/ul>\n        <\/div>\n      <\/div>\n    <\/div>\n        <div class=\"accordion-item\">\n      <h3 class=\"accordion-header\" id=\"flush-heading2\">\n        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse2\" aria-expanded=\"false\" aria-controls=\"flush-collapse2\">\n          Arrival        <\/button>\n      <\/h3>\n      <div id=\"flush-collapse2\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading2\" data-bs-parent=\"#accordionFlush-6-17\">\n        <div class=\"accordion-body\">\n          <p class=\"p1\">From 3 pm<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n        <div class=\"accordion-item\">\n      <h3 class=\"accordion-header\" id=\"flush-heading3\">\n        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse3\" aria-expanded=\"false\" aria-controls=\"flush-collapse3\">\n          Departure        <\/button>\n      <\/h3>\n      <div id=\"flush-collapse3\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading3\" data-bs-parent=\"#accordionFlush-6-17\">\n        <div class=\"accordion-body\">\n          <p class=\"p1\">Until 11 am<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n        <div class=\"accordion-item\">\n      <h3 class=\"accordion-header\" id=\"flush-heading4\">\n        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse4\" aria-expanded=\"false\" aria-controls=\"flush-collapse4\">\n          Early check-in (subject to availability)        <\/button>\n      <\/h3>\n      <div id=\"flush-collapse4\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading4\" data-bs-parent=\"#accordionFlush-6-17\">\n        <div class=\"accordion-body\">\n          <p class=\"p1\">Available from 12 am at a from 30.000 HUF to 50.000 HUF supplementary rate.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n        <div class=\"accordion-item\">\n      <h3 class=\"accordion-header\" id=\"flush-heading5\">\n        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse5\" aria-expanded=\"false\" aria-controls=\"flush-collapse5\">\n          Late check-out (subject to availability)        <\/button>\n      <\/h3>\n      <div id=\"flush-collapse5\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading5\" data-bs-parent=\"#accordionFlush-6-17\">\n        <div class=\"accordion-body\">\n          <p class=\"p1\">Available until 2 pm at a from 30.000 HUF to 50.000 HUF supplementary rate.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n        <div class=\"accordion-item\">\n      <h3 class=\"accordion-header\" id=\"flush-heading6\">\n        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse6\" aria-expanded=\"false\" aria-controls=\"flush-collapse6\">\n          Pets        <\/button>\n      <\/h3>\n      <div id=\"flush-collapse6\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading6\" data-bs-parent=\"#accordionFlush-6-17\">\n        <div class=\"accordion-body\">\n          <p class=\"p1\">We can only accept pets in the Superior Marina Park View and Deluxe Marina Park View room types for HUF 10.000 \/ night \/ pet by prior arrangement. If our colleagues notice the presence of a pet in a room in other room types, than mentioned above, during the stay of our hotel guests, we will charge an extra cleaning fee of HUF 10.000 \/ night \/ pet, and you can continue your stay in one of the rooms designed to accommodate pets.<\/p>\n<p><a class=\"btn btn-secondary\" href=\"https:\/\/luaresort.com\/wp-content\/uploads\/2022\/08\/lua-resort-balatonfured-Haziallat_ENG_webre.pdf\" target=\"_blank\" rel=\"noopener\">DOG FRIENDLY HOTEL ETIQUETTE<\/a><\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n        <div class=\"accordion-item\">\n      <h3 class=\"accordion-header\" id=\"flush-heading7\">\n        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse7\" aria-expanded=\"false\" aria-controls=\"flush-collapse7\">\n          Booking        <\/button>\n      <\/h3>\n      <div id=\"flush-collapse7\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading7\" data-bs-parent=\"#accordionFlush-6-17\">\n        <div class=\"accordion-body\">\n          <p class=\"p1\">All hotel bookings are requested to be confirmed in writing and they will also be confirmed in writing by the hotel.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n        <div class=\"accordion-item\">\n      <h3 class=\"accordion-header\" id=\"flush-heading8\">\n        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse8\" aria-expanded=\"false\" aria-controls=\"flush-collapse8\">\n          Cancelation policy        <\/button>\n      <\/h3>\n      <div id=\"flush-collapse8\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading8\" data-bs-parent=\"#accordionFlush-6-17\">\n        <div class=\"accordion-body\">\n          <p>For individual orders, cancellation is free of charge and without penalty up to 48 hours prior to arrival, unless the order or the individual offer or agreement on which the booking is based specifies different cancellation conditions.<\/p>\n<p>In the event of cancellation after the deadline or if the guest does not arrive by 19:00 local time on the day of arrival and does not indicate in advance that he\/she will arrive later, the Hotel shall charge the guest a penalty equal to the amount of the price of 1 day&#8217;s room according to the order or, in the case of a special offer or individual agreement, the amount specified therein. In the case of group bookings, the cancellation conditions will be specified in the individual agreement for the booking.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n        <div class=\"accordion-item\">\n      <h3 class=\"accordion-header\" id=\"flush-heading9\">\n        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse9\" aria-expanded=\"false\" aria-controls=\"flush-collapse9\">\n          Payments made at the hotel        <\/button>\n      <\/h3>\n      <div id=\"flush-collapse9\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading9\" data-bs-parent=\"#accordionFlush-6-17\">\n        <div class=\"accordion-body\">\n          <p class=\"p1\">The value of the hotel services can be paid at the hotel in cash, credit card or OTP, MKB, K&amp;H SZ\u00c9P (Sz\u00e9chenyi Recreation) Card.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n        <div class=\"accordion-item\">\n      <h3 class=\"accordion-header\" id=\"flush-heading10\">\n        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse10\" aria-expanded=\"false\" aria-controls=\"flush-collapse10\">\n          Dress code        <\/button>\n      <\/h3>\n      <div id=\"flush-collapse10\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading10\" data-bs-parent=\"#accordionFlush-6-17\">\n        <div class=\"accordion-body\">\n          <p class=\"p1\">Depending on the event, please wear appropriate attire in the public areas of our hotel. In our NOON Restaurant &amp; Bar unit, we kindly ask the gentlemen to wear long trousers for dinner. In the restaurant and in the spa &amp; wellness area, you should refrain from using voice-activated mobile communication devices (phone, tablet) or, if necessary, use them with headphones in respect of other guests.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n    \n  <\/div>\n  \n<\/div><\/div>\n\n\n<div style=\"height:74px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Frequently Asked Questions<\/strong><\/h2>\n\n\n<div\n\t\t\t\n\t\t\tclass=\"so-widget-dynamic-accordion so-widget-dynamic-accordion-default-d75171398898\"\n\t\t\t\n\t\t><!-- Dynamic Accordion -->\n<div class=\"dynamic-accordion\">\n  <div class=\"accordion accordion-flush\" id=\"accordionFlush-6-12\">\n\n        <div class=\"accordion-item\">\n      <h3 class=\"accordion-header\" id=\"flush-heading0\">\n        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse0\" aria-expanded=\"false\" aria-controls=\"flush-collapse0\">\n          What documents are required at check-in?        <\/button>\n      <\/h3>\n      <div id=\"flush-collapse0\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading0\" data-bs-parent=\"#accordionFlush-6-12\">\n        <div class=\"accordion-body\">\n          <p class=\"p1\">From 1 September 2021, all guests, including infants and children, need a valid photo ID upon check-in accordance with applicable legislation. The photo ID can be: an identity card, a driver&#8217;s license in the form of a card or a passport. Certificates digitally scanned at the reception are recorded by the Guest Information Closed Database (VIZA) system for a maximum of two years. In the absence of a document, the hotel must refuse to accommodate.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n        <div class=\"accordion-item\">\n      <h3 class=\"accordion-header\" id=\"flush-heading1\">\n        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse1\" aria-expanded=\"false\" aria-controls=\"flush-collapse1\">\n          Is there a room with a balcony?        <\/button>\n      <\/h3>\n      <div id=\"flush-collapse1\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading1\" data-bs-parent=\"#accordionFlush-6-12\">\n        <div class=\"accordion-body\">\n          <p class=\"p1\">All our rooms have a balcony.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n        <div class=\"accordion-item\">\n      <h3 class=\"accordion-header\" id=\"flush-heading2\">\n        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse2\" aria-expanded=\"false\" aria-controls=\"flush-collapse2\">\n          Is it possible to smoke in the hotel?        <\/button>\n      <\/h3>\n      <div id=\"flush-collapse2\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading2\" data-bs-parent=\"#accordionFlush-6-12\">\n        <div class=\"accordion-body\">\n          <p class=\"p1\">The hotel is non-smoking.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n        <div class=\"accordion-item\">\n      <h3 class=\"accordion-header\" id=\"flush-heading3\">\n        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse3\" aria-expanded=\"false\" aria-controls=\"flush-collapse3\">\n          What does the price contain?        <\/button>\n      <\/h3>\n      <div id=\"flush-collapse3\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading3\" data-bs-parent=\"#accordionFlush-6-12\">\n        <div class=\"accordion-body\">\n          <p class=\"p1\">The room rate includes: accommodation, brunch-style buffet breakfast, unlimited use of the nearly 1000 m2 spa and wellness center, fitness room, bathrobe and SPA bag in the room, optional daily sports activities &#8211; and cultural programs, Wi-Fi, VAT. The room rate does not include the tourism tax (710 HUF\/person\/night) and the use of the car park (3.500 HUF\/car\/night).<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n        <div class=\"accordion-item\">\n      <h3 class=\"accordion-header\" id=\"flush-heading4\">\n        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse4\" aria-expanded=\"false\" aria-controls=\"flush-collapse4\">\n          Is dinner included in the room rate?        <\/button>\n      <\/h3>\n      <div id=\"flush-collapse4\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading4\" data-bs-parent=\"#accordionFlush-6-12\">\n        <div class=\"accordion-body\">\n          <p>The room rate includes a <em>half<\/em>&#8211;<em>board<\/em>, which includes buffet breakfast and buffet dinner.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n        <div class=\"accordion-item\">\n      <h3 class=\"accordion-header\" id=\"flush-heading5\">\n        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse5\" aria-expanded=\"false\" aria-controls=\"flush-collapse5\">\n          Is there a bath or shower in the bathroom?        <\/button>\n      <\/h3>\n      <div id=\"flush-collapse5\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading5\" data-bs-parent=\"#accordionFlush-6-12\">\n        <div class=\"accordion-body\">\n          <p class=\"p1\">All our bathrooms have a shower. Some suites are equipped with a private infrared sauna and \/ or jacuzzi in addition to the shower.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n        <div class=\"accordion-item\">\n      <h3 class=\"accordion-header\" id=\"flush-heading6\">\n        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse6\" aria-expanded=\"false\" aria-controls=\"flush-collapse6\">\n          Is parking available?        <\/button>\n      <\/h3>\n      <div id=\"flush-collapse6\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading6\" data-bs-parent=\"#accordionFlush-6-12\">\n        <div class=\"accordion-body\">\n          <p class=\"p1\">There is an unguarded car park next to the hotel, which is barriered to prevent unauthorised parking, and where you can charge your electric car. The parking fee is 3.500 HUF per car per night. The hotel excludes any liability for damages caused to vehicles parked in the parking area, except for damages caused directly by the hotel or its employees.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n        <div class=\"accordion-item\">\n      <h3 class=\"accordion-header\" id=\"flush-heading7\">\n        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse7\" aria-expanded=\"false\" aria-controls=\"flush-collapse7\">\n          Is there an underground garage?        <\/button>\n      <\/h3>\n      <div id=\"flush-collapse7\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading7\" data-bs-parent=\"#accordionFlush-6-12\">\n        <div class=\"accordion-body\">\n          <p class=\"p1\">The hotel does not have an underground garage.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n        <div class=\"accordion-item\">\n      <h3 class=\"accordion-header\" id=\"flush-heading8\">\n        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse8\" aria-expanded=\"false\" aria-controls=\"flush-collapse8\">\n          Is the hotel child friendly?        <\/button>\n      <\/h3>\n      <div id=\"flush-collapse8\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading8\" data-bs-parent=\"#accordionFlush-6-12\">\n        <div class=\"accordion-body\">\n          <p class=\"p1\">The hotel offers adults-only services and therefore only accepts guests over the age of 14. In the daily rush, we tend to forget about ourselves, and when we have the opportunity to relax, the opportunity for quality time gets appreciated. The environment in which we spend our time away from everyday stress becomes an important factor in our decision making process. That is why we leave it to the discretion of our guests if they want to go on holiday with their children under the age of 14 or spend time with each other in adult company.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n        <div class=\"accordion-item\">\n      <h3 class=\"accordion-header\" id=\"flush-heading9\">\n        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse9\" aria-expanded=\"false\" aria-controls=\"flush-collapse9\">\n          When is the spa and wellness area open?        <\/button>\n      <\/h3>\n      <div id=\"flush-collapse9\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading9\" data-bs-parent=\"#accordionFlush-6-12\">\n        <div class=\"accordion-body\">\n          <p class=\"p1\">The spa is open from 8 am until 8 pm.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n        <div class=\"accordion-item\">\n      <h3 class=\"accordion-header\" id=\"flush-heading10\">\n        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse10\" aria-expanded=\"false\" aria-controls=\"flush-collapse10\">\n          Is it possible to use the spa on the day of arrival \/ departure?        <\/button>\n      <\/h3>\n      <div id=\"flush-collapse10\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading10\" data-bs-parent=\"#accordionFlush-6-12\">\n        <div class=\"accordion-body\">\n          <p class=\"p1\">The spa area can be used from 3 pm on the day of arrival until 11 am on the day of departure. The spa is available at an additional cost before 3 pm on the day of arrival and after 11 am on the day of departure. The SPA remains accessible until 3:00 PM on the departure day.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n        <div class=\"accordion-item\">\n      <h3 class=\"accordion-header\" id=\"flush-heading11\">\n        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse11\" aria-expanded=\"false\" aria-controls=\"flush-collapse11\">\n          Whar time is breakfast and dinner?        <\/button>\n      <\/h3>\n      <div id=\"flush-collapse11\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading11\" data-bs-parent=\"#accordionFlush-6-12\">\n        <div class=\"accordion-body\">\n          <p class=\"p1\">Breakfast is available from 7 am to 11 am and dinner from 6 pm to 10 pm in the NOON Restaurant. Kindly inform us of your dinner request no later than 20:30.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n        <div class=\"accordion-item\">\n      <h3 class=\"accordion-header\" id=\"flush-heading12\">\n        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse12\" aria-expanded=\"false\" aria-controls=\"flush-collapse12\">\n          Do you accept SZ\u00c9P relaxing cards?        <\/button>\n      <\/h3>\n      <div id=\"flush-collapse12\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading12\" data-bs-parent=\"#accordionFlush-6-12\">\n        <div class=\"accordion-body\">\n          <p class=\"p1\">We accept K&amp;H, OTP and MKB SZ\u00c9P (Sz\u00e9chenyi Recreation) Card.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n        <div class=\"accordion-item\">\n      <h3 class=\"accordion-header\" id=\"flush-heading13\">\n        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse13\" aria-expanded=\"false\" aria-controls=\"flush-collapse13\">\n          What kind of in-room amenities can be requested?        <\/button>\n      <\/h3>\n      <div id=\"flush-collapse13\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading13\" data-bs-parent=\"#accordionFlush-6-12\">\n        <div class=\"accordion-body\">\n          <p class=\"p1\">Our guests can choose from the following: champagne, wine, mineral water, flowers, rose petals, bonbons, macarons, other sweets, fruits, balloons and other further decorations according to guests&#8217; needs. Fruzsina, the Guest Relations Manager of our hotel, is at your disposal.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n        <div class=\"accordion-item\">\n      <h3 class=\"accordion-header\" id=\"flush-heading14\">\n        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse14\" aria-expanded=\"false\" aria-controls=\"flush-collapse14\">\n          Is it possible to buy a gift voucher?        <\/button>\n      <\/h3>\n      <div id=\"flush-collapse14\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading14\" data-bs-parent=\"#accordionFlush-6-12\">\n        <div class=\"accordion-body\">\n          <p class=\"p1\">Our hotel offers a voucher of optional value and 2-night gift vouchers for 2 people, in addition to which we also offer the possibility to purchase a custom-made or voucher. Please inquire at our sales department by email or phone. You can also buy vouchers on our website. Click <a href=\"https:\/\/luaresort.com\/en\/gift-vouchers\/\"><span class=\"s1\">here<\/span><\/a> for more information.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n        <div class=\"accordion-item\">\n      <h3 class=\"accordion-header\" id=\"flush-heading15\">\n        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse15\" aria-expanded=\"false\" aria-controls=\"flush-collapse15\">\n          Are non-hotel guests allowed to use the spa and wellness area?        <\/button>\n      <\/h3>\n      <div id=\"flush-collapse15\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading15\" data-bs-parent=\"#accordionFlush-6-12\">\n        <div class=\"accordion-body\">\n          <p class=\"p1\">Yes, it is available for a fee.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n        <div class=\"accordion-item\">\n      <h3 class=\"accordion-header\" id=\"flush-heading16\">\n        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse16\" aria-expanded=\"false\" aria-controls=\"flush-collapse16\">\n          Can non-hotel guests use the catering facilities (restaurant, bar)?        <\/button>\n      <\/h3>\n      <div id=\"flush-collapse16\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading16\" data-bs-parent=\"#accordionFlush-6-12\">\n        <div class=\"accordion-body\">\n          <p class=\"p1\">Yes &#8211; if booked in advance, subject to availability. Book your table online by clicking <a href=\"https:\/\/luaresort.com\/en\/culinary-bar-culture\/noon-restaurant-lounge\/\">HERE<\/a>.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n    \n  <\/div>\n  \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>General Information Frequently Asked Questions<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-contact.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1521","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - LUA Resort Balatonf\u00fcred<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/luaresort.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - LUA Resort Balatonf\u00fcred\" \/>\n<meta property=\"og:description\" content=\"General Information Frequently Asked Questions\" \/>\n<meta property=\"og:url\" content=\"https:\/\/luaresort.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"LUA Resort Balatonf\u00fcred\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/luaresort\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-27T12:36:03+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/luaresort.com\/en\/faq\/\",\"url\":\"https:\/\/luaresort.com\/en\/faq\/\",\"name\":\"FAQ - LUA Resort Balatonf\u00fcred\",\"isPartOf\":{\"@id\":\"https:\/\/luaresort.com\/en\/#website\"},\"datePublished\":\"2022-05-13T18:38:57+00:00\",\"dateModified\":\"2025-02-27T12:36:03+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/luaresort.com\/en\/faq\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/luaresort.com\/en\/faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/luaresort.com\/en\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Kezd\u0151lap\",\"item\":\"https:\/\/luaresort.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/luaresort.com\/en\/#website\",\"url\":\"https:\/\/luaresort.com\/en\/\",\"name\":\"LUA Resort Balatonf\u00fcred\",\"description\":\"LUA Resort***** Balatonf\u00fcred. 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